Return Policy

If you are not 100% satisfied with your purchase, you can return it to us within 14 days from when the order was placed. Please note that items returned within the 14 days period will only be approved for verified purchases directly from the Audeamus website.

Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items will not be included in the refund.

Any free gifts included in the original order must be returned together with the item. If the free gift is not returned, the value of the free gift will be deducted from the refund amount.

Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange we will only process the exchange once we receive the return parcel.

Returns received after 14 days of original receipt may be accepted at the discretion of Audeamus.

Please note: Parcels that arrive after 14 days from the date of purchase will be refunded in store credit only.

Feel free to contact us here: hello@audeamuswatch.com

Yes, we do accept exchanges within 14 days of receiving the order.

If you are returning an item for exchange we will only process the exchange once we receive the return parcel.

For exchange requests, we are able to reimburse part of the return shipping fee:

• Malaysia: Reimbursement up to RM8
  
• Singapore: Reimbursement up to RM20
  

To qualify, customers must provide a clear photo of the courier receipt showing the shipping amount and date.

Reimbursement will be issued after we receive and verify the returned item.

Please note: Reimbursement applies only to exchange cases, not returns for refunds.

We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 14 days so we can work with you to correct the issue.

Simply email our customer support at hello@audeamuswatch.com and we will get you all taken care of. Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.